As your trusted partner, IO Connect Services can take care of your users, with rapid response times for quick resolutions, improving your organization’s productivity.
Service level agreements with superior response times
Real-time communication in business hours
We support Mac, PC & Linux computers and BYOD mobile devices
Our engineering specialists are available for advanced problem-solving
Flexible Ticket Plan
Plans are designed for you to never overpay for unused tickets
You can connect with our Help Desk team in real-time by using Slack or Microsoft Teams during business hours or via Email 24/7.
Levels of Support
Level 1 - Basic
Basic customer issues, like solving usage problems and fulfilling service desk requests, that need IT involvement
Level 2 - Advanced
Experienced and knowledgeable technicians assess issues and provide solutions for more complex requirements
Level 3 - Specialized
Access to the highest technical resources available for problem resolution or new feature creation
Our Help Desk packages contain IO Protect Ticket Points that you can mix and match as needed. This flexible and cost-effective mechanism allows you to maximize your investment and to avoid unnecessary charges for unused tickets.
Software as a Service (SaaS) support
We can help your organization to unlock the full productivity potential of Office Suites on the Cloud. Our support team can leverage our Cloud experts to extend advanced problem solving.
Our Help Desk Security Add-ons
Automated Microsoft Office 365 & G Suite backup
Ransomware protection and disaster recovery solutions
SaaS security and extended endpoint protection