MANAGED HELP DESK SERVICES PROVIDER
Improve the performance of your users with IO Protect's Managed Help Desk Services
As your trusted partner, IO Connect Services can take care of your users, with rapid response times for quick resolutions, improving your organization’s productivity.
OUR DIFFERENCE
Cost-Effective 24/7 Help Desk Support Services
24/7 Support
Service level agreements with superior response times
Real-time Response
Real-time communication in business hours
Vendor-neutral Support
We support Mac, PC & Linux computers and BYOD mobile devices
Specialized Staff
Our engineering specialists are available for advanced problem-solving
Flexible Ticket Plan
Plans are designed for you to never overpay for unused tickets
REAL-TIME SUPPORT
Connect with our MSP team in real-time via chat during business hours or via Email 24/7
LEVELS OF SUPPORT
Strategical problem resolution for a positive customer experience
Our Help Desk packages contain IO Protect Ticket Points that you can mix and match as needed. This flexible and cost-effective mechanism allows you to maximize your investment and to avoid unnecessary charges for unused tickets.
01
Level 1 - Basic (1 point)
Basic customer issues, like solving usage problems and fulfilling service desk requests that need IT involvement
02
Level 2 - Advanced (2 points)
Experienced and knowledgeable technicians assess issues and provide solutions for more complex requirements
03
Level 3 - Specialized (4 points)
Access to the highest technical resources available for problem resolution or new feature creation
Software as a Service (SaaS) Support
Unlock the full productivity potential of Office Suites on the Cloud and leverage our Cloud experts to extend advanced problem solving.
OUR PARTNERSHIPS
Our Help Desk Security Add-ons
How can we help you?
IO Connect Services is here to help you by offering cost-effective, high quality technology solutions.
INSIGHTS
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