MANAGED HELP DESK SERVICES PROVIDER
Improve the performance of your users with IO Protect's Managed Help Desk Services
As your trusted partner, IO Connect Services can take care of your users, with rapid response times for quick resolutions, improving your organization’s productivity.
Cost-Effective 24/7 Help Desk Support Services
Flexible Ticket Plan
Connect with our MSP team in real-time via chat during business hours or via Email 24/7
LEVELS OF SUPPORT
Strategical problem resolution for a positive customer experience
Level 1 - Basic (1 point)
Basic customer issues, like solving usage problems and fulfilling service desk requests, that need IT involvement
Level 2 - Advanced (2 points)
Experienced and knowledgeable technicians assess issues and provide solutions for more complex requirements
Level 3 - Specialized (4 points)
Access to the highest technical resources available for problem resolution or new feature creation
Software as a Service (SaaS) Support
Our Help Desk Security Add-ons
How can we help you?
IO Connect Services is here to help you by offering cost-effective, high quality technology solutions.