As your trusted partner, IO Connect Services can take care of your users, with rapid response times for quick resolutions, improving your organization’s productivity.
Cost-Effective 24/7 Help Desk Support Services
Flexible Ticket Plan
Connect with our MSP team in real-time via chat during business hours or via Email 24/7
LEVELS OF SUPPORT
Strategical problem resolution for a positive customer experience
Level 1 - Basic (1 point)
Basic customer issues, like solving usage problems and fulfilling service desk requests, that need IT involvement
Level 2 - Advanced (2 points)
Experienced and knowledgeable technicians assess issues and provide solutions for more complex requirements
Level 3 - Specialized (4 points)
Access to the highest technical resources available for problem resolution or new feature creation
Software as a Service (SaaS) Support
Our Help Desk Security Add-ons
How can we help you?
IO Connect Services is here to help you by offering cost-effective, high quality technology solutions.